Joy Hobe | Play, Win & Experience True Joy

Privacy Policy

📜 Privacy Policy

Effective Date: 01-11-2025

This Privacy Policy describes how Joy Hobe (JoyHobe.Com), operated by JH777 HOLDINGS LIMITED, collects, uses, stores, discloses, and protects your personal information when you use our website and services.

By creating an account, submitting personal information, or using our services, you consent to the practices described in this Privacy Policy.

1. Scope of This Policy

This Policy applies to all personal information collected via:

JoyHobe.com website
Mobile or desktop applications
Email or live chat communications
Marketing activities
Payment processing systems
Any other interaction with Joy Hobe

2. Information We Collect

We collect personal and non-personal information in several ways:

2.1 Information You Provide Directly

Account Registration Data:
Full name, date of birth, email address, physical address, phone number, username, password.
Identity Verification Data (KYC):
Government-issued ID, proof of address, payment instrument ownership documents, selfies or video verifications.
Financial Data:
Payment card details (masked), bank account information, e-wallet identifiers.
Communication Data:
Records of emails, chats, or calls with our support team.
Responsible Gambling Data:
Self-exclusion requests, limits set, behavior flags.

2.2 Automatically Collected Data

Device and Usage Data:
IP address, device type, operating system, browser, geolocation, referral URLs, pages visited, clicks, session times.
Cookies and Tracking Technologies:
Cookies, beacons, tags, pixels for authentication, analytics, personalization, and advertising. See our Cookie Policy for details.

2.3 Third-Party Data

We may receive personal data from:

Payment processors
Identity verification partners
Marketing affiliates
Public databases
Regulators and fraud prevention services

3. Legal Bases for Processing

Depending on your location, we rely on one or more of the following lawful bases:

Performance of a contract (e.g., providing gaming services)
Compliance with legal obligations (AML/CTF laws, licensing requirements)
Legitimate interests (fraud prevention, security, marketing)
Your consent (where required by law)

4. How We Use Your Information

We use your data to:

Create and maintain your account
Process deposits, withdrawals, and winnings
Verify your identity and comply with AML regulations
Provide customer support
Detect and prevent fraud, abuse, or illegal activity
Enforce our Terms and Conditions
Send transactional and promotional communications
Analyze usage and improve our services
Comply with applicable laws, regulations, and licensing conditions

5. Marketing Communications

We may send you emails or SMS about promotions, bonuses, and news.
You can opt out at any time by:

Clicking “unsubscribe” in any marketing email
Adjusting preferences in your account settings
Contacting support

Please note: Even if you opt out of marketing, you will still receive transactional or legally required notifications.

6. Sharing and Disclosure

We never sell your personal data to third parties. We may share data with:

Regulatory authorities to comply with laws and licensing obligations
Identity and payment verification providers to process payments and verify identity
Fraud prevention and credit reference agencies
Marketing service providers and affiliates (only if you have consented)
Technology partners and hosting providers who help us operate the platform
Professional advisors (legal, accounting, compliance)
In connection with a business transfer, such as a merger or acquisition

All third-party service providers must adhere to strict confidentiality obligations.

7. International Data Transfers

Your data may be transferred and processed outside your country of residence, including jurisdictions that may not provide equivalent data protection.

Safeguards we use include:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules
Data Processing Agreements with partners
Strong encryption protocols

8. Data Retention

We retain your personal data:

For as long as you have an account
As required by law (e.g., AML records often must be kept for 5–10 years after account closure)
As necessary to resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your data.

9. Security Measures

We employ robust security controls to protect your information:

Encryption in transit and at rest (SSL/TLS, AES)
Firewalls and intrusion detection
Strict access controls and authentication
Regular security audits and penetration tests
Staff training in data protection and fraud prevention

Despite our efforts, no system is 100% secure. You are responsible for safeguarding your login credentials.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (subject to retention laws)
Restrict or object to processing
Data portability (obtain a copy in a structured format)
Withdraw consent (if processing is based on consent)
Lodge a complaint with a supervisory authority

To exercise your rights, contact us at privacy@joyhobe.com. We will respond within the legally required timeframe.

11. Cookies

We use cookies and similar technologies for:

Authentication and session management
Site performance and analytics
Personalizing content and offers
Targeted advertising (where allowed)

You can manage cookie preferences in your browser settings. For more details, see our [Cookie Policy].

12. Children’s Privacy

Our services are strictly for adults 18+ or the legal gambling age in your jurisdiction. We do not knowingly collect data from minors. If you believe a minor has used our site, please contact us to delete the data.

13. Automated Decision-Making and Profiling

We may use automated systems to:

Verify your identity
Detect suspicious transactions
Assess responsible gaming behavior
Deliver personalized offers

You can request human review of decisions impacting your legal rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Substantial changes will be notified via email or prominent notice on our website. The “01-11-2025” at the top will indicate when the Policy was last revised.